Responsible Gaming at Lussurio

Our Commitment to Player Safety

We at Lussurio Casino hold an active licence issued by the Curacao Gaming Control Board (Licence OGL/2024/758/0228), and our responsible gaming standards are built into the very foundation of how we operate. Protecting our players is not simply a regulatory requirement for us — it is a core value that shapes every decision we make. From the moment you sign up on our platform, we actively encourage healthy gaming habits and make it easy for you to stay informed and in control.

Our Lussurio platform is designed to give you full visibility over your activity. You can check your gaming history, monitor deposits and withdrawals, and track the time you spend on our site at any time. We believe that awareness is the first and most important step toward responsible gaming, which is why we make this information readily accessible within your personal account area.

Recognising Problem Gambling

At Lussurio Casino, we encourage all players to periodically reflect on their gaming behaviour. Problem gambling can affect anyone, regardless of age, background, or experience. Below are some of the warning signs you should be aware of:

• Spending more money than you can afford to lose
• Chasing losses in an attempt to win back money
• Feeling anxious, irritable or stressed when not gambling
• Neglecting personal, professional or family responsibilities due to gaming
• Hiding your gambling activity from friends or family
• Borrowing money to fund your gaming sessions
• Finding it difficult to stop or reduce the amount of time you spend gambling

If any of these signs feel familiar, we strongly encourage you to reach out for support and to make use of the responsible gaming tools available here at Lussurio. You are never alone, and help is always within reach.

Player Protection Tools We Provide

We at Lussurio Casino provide a comprehensive set of tools designed to help you manage your gaming activity effectively. These tools are available to all registered players at no cost, and you can activate or adjust them at any time through your account settings or by contacting our support team.

Deposit Limits

You can set daily, weekly, or monthly deposit limits to control how much money you add to your account over a given period. Once a limit is set, our Lussurio platform will automatically prevent you from depositing beyond that amount. Reducing a limit takes effect immediately, while increasing one is subject to a cooling-off period to encourage careful decision-making.

Session Time Limits

At Lussurio Casino, we allow you to set a maximum session length so that the platform will automatically notify you — or log you out — once your chosen time has elapsed. This is a simple but powerful way to stay aware of how long you have been playing without needing to watch the clock yourself.

Reality Checks

Our Lussurio platform can send you regular in-session reminders that display how long you have been playing and how much you have wagered. These reality check notifications help you stay grounded and make conscious, informed decisions during your gaming session.

Self-Exclusion

If you feel that you need a more significant break from gaming, we at Lussurio offer self-exclusion options that allow you to suspend your account for a set period or permanently. During a self-exclusion period, you will be unable to log in, place bets, or claim bonuses on our platform. We take self-exclusion requests extremely seriously and process them promptly. To initiate a self-exclusion, please contact our support team directly via live chat or email at support@lussurio.com.

Account Cooling-Off Period

In addition to full self-exclusion, our Lussurio Casino team can also arrange a short-term cooling-off period if you simply need a brief pause. This option is ideal if you feel you are playing too frequently but are not ready to commit to a full exclusion.

Protecting Minors

Here at Lussurio, we operate a strict minimum age policy. Our platform is intended exclusively for adults aged 18 years and over. We require all players to verify their age as part of our account registration and KYC (Know Your Customer) process, and we take all necessary steps to prevent underage individuals from accessing our casino.

We strongly encourage parents and guardians to use parental control software to prevent minors from accessing gambling websites. Below are some trusted tools that can help:

• Gamban — blocks gambling content across all devices
• Net Nanny — parental control software for comprehensive web filtering
• Cybersitter — content filtering designed to protect younger users
• K9 Web Protection — free browser-level filtering software

If you suspect that a minor has been accessing our Lussurio Casino platform, please contact us immediately at support@lussurio.com so we can investigate and take appropriate action without delay.

External Support Organisations

At Lussurio Casino, we understand that our internal tools are only one part of a broader support network. We actively direct players to independent professional organisations that specialise in gambling-related support and counselling. If you or someone you know is struggling, please reach out to one of the following services: