Lussurio Casino Privacy Policy

At Lussurio Casino, we are committed to protecting your personal information and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and share your data when you access our platform at lussurio.com. By registering an account or using our services, you acknowledge that you have read and understood this policy. We encourage you to review it carefully and contact us if you have any questions about how we handle your personal data.

Who We Are

Lussurio Casino is operated by Goodwin N.V., a company incorporated under the laws of Curacao with registration number 151353, registered at Abraham de Veerstraat, Willemstad, Curacao. We hold a valid gaming licence issued by the Curacao Gaming Control Board (OGL/2024/758/0228). We also work with our Cyprus-based paying agent, LuckyLuck Limited (registration number HE 404194), registered at 9 Vasili Michailidi Street, 3026 Limassol, Cyprus, which acts on behalf of Goodwin N.V. for payment processing purposes. Together, these two entities form the Company responsible for your data under this policy.

What Information We Collect

When you interact with our Lussurio platform — whether through our website, the Lussurio Casino app, or our native iOS and Android applications — we may collect the following categories of personal information:

Information You Provide Directly

• Full name, date of birth, and gender
• Email address, phone number, and residential address
• Username and password created during Lussurio login or account registration
• Copies of identity documents submitted for verification (KYC)
• Payment details, including card numbers, e-wallet identifiers, and cryptocurrency wallet addresses
• Communications you send us via live chat, email at support@lussurio.com, or Telegram
• Promo codes, including any Lussurio casino promo code entered during registration or deposit

Information We Collect Automatically

• IP address and geolocation data
• Device type, operating system, and browser information
• Session activity, including pages visited, games played, and time spent on our platform
• Deposit and withdrawal history, wagering activity, and bonus usage
• Cookie and tracking data — please see our Cookie section below

How We Use Your Information

At Lussurio Casino, we process your personal data only for legitimate purposes. We use the information we collect to:

• Create and manage your account, enabling secure Lussurio casino login access
• Process deposits and withdrawals using your chosen payment methods
• Verify your identity in compliance with our anti-money-laundering obligations
• Administer bonuses, including the Lussurio bonus, Lussurio no deposit bonus, and any Lussurio casino no deposit bonus codes
• Detect and prevent fraud, cheating, or unauthorised access to our platform
• Comply with our licence obligations under the Curacao Gaming Control Board
• Deliver customer support via live chat (available 24/7), email, and Telegram
• Send you promotional communications if you have opted in — including information about the Lussurio casino app and upcoming promotions
• Improve our services, platform performance, and user experience

Cookies and Tracking Technologies

Our Lussurio Casino website uses cookies and similar tracking technologies to ensure the platform functions correctly and to enhance your experience. Cookies are small files placed on your device when you visit our site. We use the following types:

• Essential cookies: Required for core functions such as account login and session management
• Analytical cookies: Help us understand how players navigate our platform, enabling us to make improvements
• Preference cookies: Remember your language and regional settings
• Marketing cookies: Used to deliver relevant promotional content, including information about the Lussurio casino no deposit bonus and other offers

You may manage or disable cookies through your browser settings; however, please note that disabling certain cookies may affect the functionality of our services.

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity: To provide our gaming services and fulfil our obligations to you
• Legal compliance: To meet regulatory requirements under our Curacao gaming licence and applicable anti-money-laundering laws
• Legitimate interests: To protect our platform from fraud and to improve our services
• Consent: For marketing communications and non-essential cookies, where you have given explicit consent

How We Share Your Information

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

• With our paying agent, LuckyLuck Limited, for the purpose of processing your transactions
• With game providers and software partners who operate games available on our platform
• With payment processors and financial institutions to facilitate deposits and withdrawals
• With regulatory authorities or law enforcement agencies when legally required to do so
• With service providers who support our platform operations, bound by strict confidentiality agreements

All third parties we engage are required to handle your data securely and in accordance with applicable data protection legislation.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. In most cases, we keep records for a minimum of five years following account closure, in line with anti-money-laundering requirements. When your data is no longer needed, we securely delete or anonymise it.

Your Rights

Depending on your jurisdiction, you may have the following rights in relation to the personal data we hold about you:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request deletion of your data, subject to our legal obligations
• The right to restrict or object to certain types of processing
• The right to withdraw consent for marketing communications at any time
• The right to data portability where technically feasible

To exercise any of these rights, please contact us at support@lussurio.com. We will respond to all verified requests within a reasonable timeframe.

Security Measures

We take the security of your personal data seriously. Our Lussurio Casino platform employs industry-standard encryption, secure server infrastructure, and access controls to protect your information from unauthorised access, disclosure, or misuse. Despite these measures, no online service can guarantee absolute security, and we encourage you to use a strong, unique password for your Lussurio login and to keep your account credentials confidential.

VPN and Restricted Jurisdictions

We do not permit the use of VPNs or proxies to circumvent our geographic restrictions. If we detect that you are accessing our platform from a restricted country — including Australia, the United States, the United Kingdom, France, and others listed in our Terms and Conditions — we reserve the right to suspend your account and withhold funds in accordance with our policies.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make significant changes, we will notify you via email or through a prominent notice on our platform. We encourage you to review this page periodically to stay informed about how we protect your data. Continued use of our services following any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or complaints about how we handle your personal data at Lussurio Casino, please do not hesitate to reach out to our support team. We are available 24/7 via live chat on lussurio.com, by email at support@lussurio.com, or through our official Telegram channel. We are committed to resolving all privacy-related enquiries promptly and transparently.